(425) 445-9049
FAQ’s
Everything you need to know before your first cleaning and how we operate.
CLEANING‐DAY HOME PREPARATION
Our price for our services is based on the technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes before a scheduled service to “pick up.” This will allow our technicians easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks.
SCHEDULED “ARRIVAL WINDOW” FOR CLEANINGS
When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. If we are late, we will call or text your phone number. If you can not be home, no worries, just leave us the instructions and we will handle it!
DUSTING PART I
Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort. Dusting Knick‐Knacks, Collectables, Stand‐up Picture Frames, and other small items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf we may dust the items where they sit and the surface around them.
DUSTING PART II
Dusting height limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2 step stepladder. We do use extension poles to high dust rooms but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust. Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.
PRIVACY
To protect our cleaners and your privacy, please be sure that any confidential or private documents as well as valuables are put away before your scheduled cleaning, to avoid any misunderstandings..
PAYMENT FOR SERVICES
Payment is due in full upon completion of the work or services provided or within 24 hours after our cleaning. We accept cash, check, bank transfer, Venmo, credit card
RESCHEDULING YOUR CLEANING
We are happy to work with customers to reschedule, reduce the services requested, and cancel services throughout the year to work around your schedule. However, if you cancel or reschedule your appointment 72h before your scheduled appointment, fees will apply as follow: - 72-24h prior: 25% of the total amount - 24h prior : 50% of the total amount ALL CANCELLATIONS AND/OR RESCHEDULES MUST BE IN EMAIL OR TEXT. Please note that some last-minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lockbox or other methods.
PET SPECIAL CONSIDERATION AND INSTRUCTIONS
We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets’ actions. If your pet has ANY special requirements, we recommend boarding them for the day of the cleaning. Also, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litter‐boxes. Thank you for your understanding.
CLEANING SUPPLIES
Our cleaning technicians bring professional tools and best in class products needed to thoroughly clean your home. We are not able to use any of your cleaning products unless discussed in advance. We also are not able to clean in homes that have any fumes from paint, varnish, sealants, solvents, etc. from recent work done to your home.
100% SATISFACTION GUARANTEE
If something was missed or needed more attention during the cleaning, simply call the office within 48 hours and we will come back and re‐clean it free of charge. The cleaning technicians must be allowed to come back into the home within 1 business day, and usually are able to return the same day. Please note we do not offer cash refunds or money off the cleaning, but we will return and clean it.
FEEDBACK
Getting customer feedback is an important ingredient to a successful cleaning service relationship. Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry.